DayToDay Virtual Assistant Services provides administrative and personal support for independent professionals and small businesses. While working remotely (virtually) in our office in Tallahassee, Florida, we are able to assist clients worldwide.

We are committed to providing dependable and professional service and support to our clients and their customers.

Our mission is to save our clients time. Time that is necessary to achieve their most ambitious goals and objectives. We offer our clients the flexibility they need. No project is too small. Whether a one-time project or ongoing tasks each month, we get the job done without the hassle of hiring a traditional employee.

Owner Profile

Margaret Mahan, owner of DayToDay Virtual Assistant Services, has more than 30 years of experience in the areas of administration and computer management. Her experience includes general administrative and secretarial functions, general bookkeeping, file and data management, software and database management, training and documentation of procedures, software application implementation, mailing list compilation and management, and customer support.

Margaret’s diverse experience contributes to her ability to learn your business and how best to support you in your growth and development. Her unwavering eye for excellence, coupled with exceptional verbal and written communication skills, provide the necessary ingredients for managing all client work.

Some of the most important personal characteristics of a Virtual Assistant are:

• a genuine love of being of service to others
• an insatiable curiosity
• detail-oriented
• thorough
• organized
• reliable

Margaret possesses these qualities and through them will provide you with the utmost support in your business goals.

Confidentiality

Any information provided to DayToDay Virtual Assistant Services shall remain 100% confidential. We will never exchange your company’s email, address, phone number or any other information with a third party without your written consent. We provide a Non-Disclosure Agreement upon request.

We maintain the most current security software and all files are virus checked prior to transfer.

All client information is saved within secured confidential folders and privacy is taken very seriously.

We always exercise integrity, honesty and diligence where the interests of our clients are concerned. We do not engage in illegal or unethical activity, nor do we deal with anyone who would compromise our integrity. Our standard of ethics are high and confidentiality is assured. {Please see the Virtual Assistant Code of Ethics below.}

How do we Conduct Business when we’re in two different locations?

Through the use of today’s technologies, we can communicate and brainstorm, regardless of the miles of separation. With email, telephone, Internet connection, fax, mail or courier services we can stay in touch 24-hours a day. Contact may even be coordinated via online intranets or you may decide that it is more efficient and effective for our office to have access to your office computer with software such as LogMeIn or Symantec’s PC Anywhere.

How is Payment to a VA Submitted?

Invoices are submitted that include payment terms as previously agreed upon with each client. Payments may be made with checks or money orders sent by mail. PayPal may also be used if you prefer to handle payment via bank draft or credit card.

A deposit toward the first project is required for new clients. Retainer programs may also be chosen where payment is made in advance toward a budgeted amount of hours in a given month for services provided in that time period.

Virtual Assistant Code of Ethics

Members of any society must comply with certain obligations and responsibilities in order to enjoy the benefits that come with inclusion. Belonging to a community is a privilege, and members of the community have a right to some expectations of their peers.

Below is the Virtual Assistant Code of Ethics and Excellence as established by the Virtual Assistance Chamber of Commerce. We feel they stand for the highest ideals of honor and dignity in our profession.

To My Clients, I promise that…

• I will accurately represent what my practice is capable of in all marketing, advertising and promotional materials.
• I will accurately represent my skills, recognizing my limitations and only offering professional services that I feel competent to provide.
• I will inform prospective clients of any conditions that I am aware of that could limit my effectiveness.
• I will place each client’s best interest first and foremost, making reasonably certain that I have the necessary skills and resources to provide the support needed before entering into a client relationship.
• I will clearly communicate the terms and conditions of any client relationship, identifying the responsibilities of all parties, and documenting these provisions in a signed agreement.
• I will honor my contracts, agreements and commitments.
• I will only make commitments that are within my power and abilities to deliver.
• I will accept responsibility for all work I do, admit mistakes and do whatever is possible to rectify any problems that arise.
• I will maintain the highest level of professionalism, and refrain from misrepresenting any authority entrusted to me.
• I will maintain accurate and sufficient records of all client work.
• I will safeguard and protect all private and confidential information entrusted to me or obtained in the course of any working relationship.
• I will not release any client information without prior consent or unless given instruction or permission by a client to do so on his or her behalf.
• I will ensure that electronic and hardcopy record disposal is handled in a confidential and secure manner.
• I will serve as an effective professional representative of my clients when asked to do so, and do everything within my power to protect the interest of my clients at all times.